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Shipping Policy

   

1. How will my delivery be shipped?
    

 To obtain shipping information for your specific destination country, please refer to the table below:

    

Country

Shipping Method

Shipping Origin

Transit Time

United States

FEDEX

China

5-12 Days

UPS/FEDEX

United States

2-7 Days

Germany

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Australia

FEDEX

China

5-12 Days

United Kingdom

FEDEX

China

5-12 Days

Japan

FEDEX

China

2-4 Days

Sagawa, Japan Post

Japan

1-3 Days

Canada

FEDEX

China

5-12 Days

France

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Spain

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Austria

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Iceland

FEDEX

China

5-12 Days

Sweden

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Greece

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Belgium

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Bulgaria

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Croatia

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Cyprus

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Denmark

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Estonia

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Finland

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Hungary

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Ireland

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Italy

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Latvia

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Lithuania

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Luxembourg

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Malta

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Netherlands

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Poland

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Portugal

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Romania

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Slovakia

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

Slovenia

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

CZECH REPUBLIC

FEDEX

China

5-12 Days

DPD/DHL Paket

Germany

3-15 Days

South Korea

FEDEX

China

2-6 Days

Albania

FEDEX

China

5-12 Days

SWITZERLAND

FEDEX

China

5-12 Days

FRANCE, METROPOLITAN

FEDEX

China

5-12 Days

OMAN

FEDEX

China

5-12 Days

LEBANON

FEDEX

China

5-12 Days

HONG KONG, China 

FEDEX

China

5-12 Days

Chinese Taipei

FEDEX

China

5-12 Days

INDIA

FEDEX

China

5-12 Days

SEYCHELLES

FEDEX

China

5-12 Days

PAKISTAN

FEDEX

China

5-12 Days

LAOS

FEDEX

China

5-12 Days

SINGAPORE

FEDEX

China

5-12 Days

PHILIPPINES

FEDEX

China

5-12 Days

GHANA

FEDEX

China

5-12 Days

BRUNEI

FEDEX

China

5-12 Days

NAMIBIA

FEDEX

China

5-12 Days

THAILAND

FEDEX

China

5-12 Days

FAROE ISLANDS

FEDEX

China

5-12 Days

COSTA RICA

FEDEX

China

5-12 Days

VIETNAM

FEDEX

China

5-12 Days

REUNION ISLAND

FEDEX

China

5-12 Days

KAZAKHSTAN

FEDEX

China

5-12 Days

NORWAY

FEDEX

China

5-12 Days

GUAM

FEDEX

China

5-12 Days

SAUDI ARABIA

FEDEX

China

5-12 Days

KUWAIT

FEDEX

China

5-12 Days

MEXICO

FEDEX

China

5-12 Days

MALAYSIA

FEDEX

China

5-12 Days

ISRAEL

FEDEX

China

5-12 Days

UNITED ARAB EMIRATES

FEDEX

China

5-12 Days

  

Note:  

1. Receiving Time = Processing Time(Normally 48 hours) + Transit Time; For pre-order items, please refer to the information on the product page. 

2. If the product purchased by the customer is not in stock in the Germany/United States/Japan warehouse, it will be shipped tfrom the China warehouse.

3. There are high surcharges in remote areas and islands, and some remote areas and islands cannot be shipped. (Detailed places or other info please consult customer service)
4. For countries other than those mentioned above, we currently do not offer shipping services. If you wish to make a purchase and are located in one of these countries, please visit our local authorized dealers for assistance. Thank you for your understanding.

    

  

2. Where to track my order status?

  

Once your order has been shipped, please click the Order Tracker or email address to track your order status.  As a registered user, you can also log in “My Orders” in the Personal Center to track the order status. 

    

3. Why are orders sent in separate shipments?

   

Products from your order may be located in different warehouses.

Your multi-product order may exceed weight limits for a single box.

The system automatically divides the package if your order contains pre-sale items.

   

4. Why have I received the notification from logistics?

   

If your package hasn't cleared customs, it might be FedEx or DHL requires more information from the    importer (you). Please contact the carrier and provide the required information ASAP to avoid issues with delivery. 

   

5. Customs Duties and Taxes Information

Your order may be subject to customs duties and taxes, which vary depending on the shipment origin of the items. These charges are not included in the item price or shipping cost. Customs policies vary by country, and the assessment of duties and taxes is determined by the customs office in the destination country. Kindly be aware that these charges are the responsibility of the recipient, as they are imposed by customs authorities and are beyond our control. For the jurisdiction/state/territory/country imposing taxes, your purchase is subject to tax unless it is specifically exempt from taxation.For more specific details on customs duties and taxes in your location, please reach out to your local customs office.The final amount charged will be based on the customs regulations at the time of import. Thank you for your understanding.